Vodafone Business to extend unified communications platform to more than 30 countries globally

Vodafone Business to also offer RingCentral’s AI-powered contact centre service

Vodafone Business, together with its strategic partner RingCentral, Inc., is now offering its cloud-based unified communications-as-a-Service (UCaaS) platform, combining voice calling, video conferencing and instant messaging, in 20 countries globally with plans to extend it to more than 30 markets during early 2025.

In addition, Vodafone Business is adding Contact Centre-as-a-Service (CCaaS) to its Unified Communications (UC) product portfolio, based on RingCentral’s RingCX™contact centre solution.

Multinational businesses can now more easily connect new locations and employees with these services, as well as adopt hybrid working models worldwide using Vodafone Business as a single point of contact. It provides customers with one of the largest global UCaaS footprints, and Vodafone Business will also work with them to cover additional countries if specified.

Called Vodafone Business UC with RingCentral, the UCaaS service replaces traditional switchboards, cables, and IT systems with a secure and scaled cloud-based platform. Customers can simply combine and customise messaging, video meetings, file sharing and virtual phone systems via a single user interface accessible on any internet-enabled device, mobile or fixed. The comprehensive package, comprising PSTN (voice) calling, numbering, UC devices, meetings and collaboration tools, also means that employees, regardless of location and device, can be set up quickly and given access to the same set of services, whether at home, in the office or in the field.

Marika Auramo, Chief Executive Officer, Vodafone Business, said: “Our expanding portfolio of unified communications services is ideal for customers looking to expand geographically whilst maintaining agile and sustainable hybrid working models.

“By switching to the cloud from rigid fixed systems, customers can add services when required, paying only for what they need. We estimate this will save many of them up to 30% in operating costs by reducing administrative costs and IT operational expenses whilst boosting productivity and collaboration.”

The Contact Centre-as-a-Service, called Vodafone Business Contact Centre with RingCentral, makes it simpler for companies to establish and operate contact centres by equipping agents with artificial intelligence (AI), including call summaries, transcripts, automated scorecards, conversational insights, and coaching to deliver effortless customer experiences. Vodafone Business Contact Centre with RingCentral also features key data insights along with voice and over 20 digital channels including web, messaging, and leading social media channels. Starting in the UK, followed by Germany later this year, Vodafone Business will progressively roll out Vodafone Business Contact Centre with RingCentral to other markets.

“With Vodafone Business Contact Centre with RingCentral, we're empowering businesses with an all-inclusive contact centre solution that is simple to deploy, easy to use and manage, and comes with robust AI capabilities,” said Homayoun Razavi, EVP, Chief Business Development Officer, RingCentral. “Our comprehensive feature set ensures businesses can meet their customers wherever they are in their journey, while also driving operational efficiency to best position their business for success in today's digital-first world.”

Note to Editors

Vodafone Business UC with RingCentral

All the necessary agreements with the local operators, regulatory and data sovereignty requirements and porting of existing telephone numbers for Vodafone Business UC with RingCentral are managed by Vodafone Business. This provides customers with a fully compliant service, as well as saving them substantial time and resources.

With multinational customers accounting for around 35% of predicted new sales for UCaaS, Vodafone Business has added Canada, the USA, Australia and New Zealand to its service coverage, as well as further strengthening its European service with the addition of Austria, Belgium, Czech Republic, Denmark, France, Ireland, the Netherlands, Poland, and Switzerland. They join Germany, Italy, Spain, Sweden, and the UK in Europe and Hong Kong and Singapore, which already offer UCaaS.

Vodafone Business will look to extend Vodafone Business UC with RingCentral to new regions, such as South America, the Middle East and Africa region, as well as cover additional EU and Asia Pacific countries during the first half of next year.

Vodafone Business UC with RingCentral is one of a new range of digital services provided by Vodafone Business, including cloud hosting, security products, and software defined wide area networks (SD-WAN). Together, they represent 17% of Vodafone Business service revenue.

About Vodafone Group

Vodafone is a leading European and African telecoms company. We provide mobile and fixed services to over 330 million customers in 15 countries (excludes Italy which is held as a discontinued operation under Vodafone Group), partner with mobile networks in 45 more and have one of the world’s largest IoT platforms. In Africa, our financial technology businesses serve almost 79 million customers across seven countries – managing more transactions than any other provider.

Our purpose is to connect for a better future by using technology to improve lives, businesses and help progress inclusive sustainable societies. We are committed to reducing our environmental impact to reach net zero emissions by 2040.

For more information, please visit www.vodafone.com, follow us on X at @VodafoneGroup or connect with us on LinkedIn at www.linkedin.com/company/vodafone.

About RingCentral

RingCentral is a leading provider of AI-driven cloud business communications, contact centre, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

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