Vodafone Business IoT improves customer experience with AI-powered anomaly detection tool

Vodafone Business IoT is transforming the way it detects and alerts service anomalies with the launch of its enhanced anomaly detection tool. The new tool –powered by AI – uses machine learning algorithms to proactively detect service anomalies in near real time, meaning that customer support teams have instant access to advanced data insights and, as a result, can react faster to any issues. The new tool identifies service anomalies within minutes and helps to prevent potential issues before they occur – ensuring a more reliable service experience for customers.

The tool, which tracks and learns from previous customer traffic patterns, improves efficiency for customers, increases network and service availability, and reduces the time it takes to detect faults in over 180 countries.

Vodafone Business IoT’s AI-powered anomaly detection tool marks a pivotal step forward for its IoT services – not only enhancing current monitoring capabilities but it also lays the foundation for future advancements in autonomous networks and proactive service management.

Erik Brenneis, CEO of Vodafone Business IoT, said: “We’re extremely excited to launch our AI-powered anomaly detection tool, which – using AI – proactively detects service anomalies in near real time. This technology gives our managed IoT service an extra layer of reliability, meaning our customers will have further confidence that their IoT operations will continue to run seamlessly. As we hyperscale our business – where we serve more customers in more countries – it is vital that we provide the most reliable IoT connectivity service, and this tool helps us to achieve that.”

The tool was developed with long-term partner Celfocus, with further capabilities set to be announced in the future. For more information on Vodafone Business IoT, please visit: Vodafone Business IoT.

About Vodafone Group

Vodafone is a leading European and African telecoms company. We provide mobile and fixed services to over 330 million customers in 15 countries (excludes Italy which is held as a discontinued operation under Vodafone Group), partner with mobile networks in 45 more and have one of the world’s largest IoT platforms. In Africa, our financial technology businesses serve almost 79 million customers across seven countries – managing more transactions than any other provider.

Our purpose is to connect for a better future by using technology to improve lives, businesses and help progress inclusive sustainable societies. We are committed to reducing our environmental impact to reach net zero emissions by 2040.

For more information, please visit www.vodafone.com, follow us on X at @VodafoneGroup or connect with us on LinkedIn at www.linkedin.com/company/vodafone.

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