Privacy Policy of Vodafone Voice and Roaming Services

The information we collect about you and how we collect it can vary depending on (a) the VRS products and services that you use; (b) how you use the products and services; (c) how you have interacted with Vodafone even if you aren’t a customer, and (d) the information that we have obtained from a Business Customer or third party with permission to share such information with us.

Vodafone will process your personal data based on:

We can collect your personal information when you:

We may collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include business directories. We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website).

For more details on this and how to opt out of these, please see Cookies for more information.

The types of information we may collect or process are, for example:

We will use your personal information for the following purposes:

Billing and Customer Care

Credential information

Marketing

Marketing communications include things like updates on new products and services, newsletters, event invites, thought leadership articles and blog updates.

Examples of the ways we might use your information for marketing purposes include:

Customer contract to discuss renewal options

Some of these marketing activities will be undertaken by third parties (other organisations), acting on Vodafone’s behalf. A data processing agreement will be in place to ensure your information is only used for the specified purpose.

Advertising online

To deliver advertising that is relevant to you, you will also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodafone Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check our Cookies section. It explains how to control and opt out of cookies.

Remember that opting out of interest-based advertising won’t stop advertisements from being displayed – but they won’t be tailored to your interests.

We may share information about you but only to carry out specific activities described in this privacy policy with:

Mergers and Acquisitions

If we’re re-organised or sold to another organisation we will provide your information to that organisation.

Third parties that we work with

We collect and combine information in order to monitor individuals’ use of Vodafone’s website and Business Customers’ products and services, which helps us to improve the quality of our services. We provide this information to third parties, but only to carry out specific activities described in this privacy policy on Vodafone’s behalf – these third parties will not use your data for other purposes, unless you have specifically provided your consent.

We may need to transfer your information internationally to other Vodafone Group companies or service providers. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the country where we offer our services, or if you use our services and products while visiting other countries.

If Vodafone transfers your information internationally, we will make sure that it is done in compliance with the legislation in force, and your information is properly protected.

If you would like more information on the legal mechanisms we use for international data transfers see the section in this privacy policy "How to contact us".

We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. Please ensure that you read that third party company’s privacy and cookies policies before using or putting your personal information on their site. The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

For more information on how we keep your data secure visit our Privacy Centre.

For more information about your rights, contact us at vrs.commercial@vodafone.com. If our policy does not answer your concern/s you may wish to make an individual rights request to Vodafone.

Please put your request in writing and submit to the postal address or email address below.

Note that as we provide business solutions it may not be possible for us to verify your identity without the help of our Business Customer who might be your employer or the organisation that has authorised your access to, and use of, our products and services. In this case if you want to continue with your request you understand that we would need to ask our Business Customer to verify your identity.