Google Nexus One Phone FAQs

Q. Will Vodafone customers be able to get the recently announced Google offer in the UK? If so, when?
A.There will be more information soon about when Vodafone customers in the UK will able to get the Google superphone offer. We’re planning an early Spring launch.

Q. Why should I go for the Google offer on Vodafone in the UK?
A.As the smart home for smartphones, Vodafone UK has a wide range of great handsets and services as well as the ideal network for these smartphones.
The Vodafone UK network is specially designed for smartphones and therefore is the best network to use this kind of device. Many customers are small, medium and large businesses who demand a high quality network. We’ve built the best network in the UK and so all of our customers can take advantage of that quality and reliability

Q. Why are you bringing the Google offer to customers?
A.Vodafone has a strong position in the smartphone market - we want to ensure that our customers have a great choice of the best available smartphones and experiences. Vodafone UK is a natural partner as the smart home for smartphones and offering the UK’s best network.

Q. What is a superphone?
A.Google describe the Nexus One as belonging to the next evolution of handsets and use the term “superphone” for it.

Q. T-Mobile US will sell at €179 on a two year contract against an unsubsidised price of €529 – will a Vodafone contract be on at a similar handset price point?
A.Details around pricing will be announced as the offer is introduced in the UK.

Q. Will Vodafone have a specific Google tariff or is it likely to be the kind of tariff Vodafone offers for smartphones?
A.The price plan will be similar to those Vodafone offers for its wide range of smartphones.

Q. Will the phone be available on prepay in the UK?
A. Customers will be able to purchase the Nexus One SIM-free and unlocked and take advantage of Vodafone UK’s Super SIM plans.

Q. When will the offering be available with a VF contract in the UK?
A.There will be more information soon about when Vodafone customers in the UK will able to get the Google superphone offer.

Q. Is it right that customers can order it unlocked and unsubsidised today via the Google web shop?
A.Yes. Customers in the US and three additional countries can purchase the Nexus One: UK, Singapore and Hong Kong.

Q. Will you be selling in Vodafone stores or via Vodafone online, eg Vodafone.co.uk?
A.The Google offer is a new way to purchase a mobile phone so will only be available online through Google’s web store (www.google.com/phone )

Q. How will customers be supported if they have queries about the phone or service – via Google or Vodafone?
A.Both Vodafone and Google will support customers. Customer queries regarding the phone or Google services will be supported by Google. Queries on tariffs, billing, Vodafone services, network queries etc will be supported by Vodafone.

Q. What services will the offer include?
A.All the currently available details are at www.google.com/phone.


 

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